Urgent Appointments

If you need an Emergency appointment on the day, please contact the surgery at 08:00am or 14:00pm - 023 8061 2051.

These are for urgent medical conditions that cannot wait for a routine appointment.

Our Emergency appointments are with our Advanced Nurse Practitioner or GP.

Routine Appointments

If you do not need an urgent appointment then you can book a routine appointment up to 2 weeks in advance to see the GP , Practice Nurse or Health Care assistant.

Options for making an appointment are shown below.

Please note a chaperone service is available on request.

Our premises are fully accessible to people with disabilities and there is ample free parking available.

• If you have registered for the Patient Access App, please log in and make your appointment here.
• If you are not registered, please fill out the form at the top of this page to make your appointment.
• If you would like to make a request for a telephone consultation appointment with your GP, please fill out this form.

It is important that you inform the reception staff if you are unable to attend your appointment. This will allow us to offer that appointment to another patient. If you fail to notify the Practice, you will receive a letter informing you that you have defaulted. We may remove persistent defaulters from the list.

Please call 023 8061 2051 and cancel as soon as possible: someone else may need to see the doctor urgently.

Or you can cancel your appointment online using Patient Access or The NHS App if you have signed up to the service. This is only if you arranged your appointment more than 24 hours in advance. (excluding weekends and public holidays). To register and use these services, please see the Online services below.

The Practice offers extended hours appointments from 18:30 - 20:00 Monday - Friday (pre-booked appointments only) and a Tuesday morning for 7:30 am for phlebotomy .

St Andrews Surgery

Appointments are also available with a GP on a Saturday at St Andrews Surgery these are prebooked appointments only. Please contact a member of staff to make an appointment.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am where possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or a paramedic will only visit you at home if they think that your medical condition requires a home visit. The clinician will decide how urgently a visit is needed. 

You can also be visited at home by a community nurse if your GP has referred you. You may also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Use the NHS app to connect with your GP surgery. You can access a range of NHS services from your phone, including:

• check your symptoms
• find out what to do when you need help urgently
• book and manage appointments at your GP surgery
• view your COVID-19 vaccination status
• order repeat prescriptions
• view your GP medical record securely
• register to be an organ donor
• choose how the NHS uses your data

Download:

App Store (Iphone)

Google Play Store (Android)

If you have any issues using or downloading the app, check the NHS App help and support page.

You can use the Patient Access app to make and schedule appointments. Also to keep track of your prescriptions and health records on your phone 24/7.

Download:

App Store (Iphone)

Google Play Store (Android)

Website (Desktop)

If you need help to self-check your symptoms and receive medical advice 24/7, use our eConsult portal.

You can find and consult a pharmacist located near you, and to get into contact with the GP practice.

There are options to get sick notes and test results. You can also get reviews for long term conditions, medication or contraception.

Do not use this service in the case of emergencies and urgent symptoms. Please call 999 or go to your local A&E.

NHS Health A to Z:

You can also use the NHS Health A to Z service to find information about all health conditions.

To use the service, please click here.

We have a texting service which sends confirmation and reminders about your appointments.

All existing patients are automatically registered for this service. If you would like to opt out please contact the surgery.

New patients will need to sign up for this service; click the image link on the left.

Please do remember to update your contact details with us when you change your address, telephone numbers and email address.